Taiwan railway employee YouTuber accused of poor service attitude

Taiwan Railways Corporation has issued two warnings to a deputy station master after he was accused of “poor service attitude” towards customers, including posting videos of railway passengers breaching regulations, and responding to online criticism by pointing a BB gun at the camera.

The Deputy Station Master of Chaozhou Train Station in Pingtung County, named Chiu, first came to public attention when he began uploading videos of passengers breaching regulations on his personal YouTube channel. Members of the public who viewed the videos criticized Chiu for using his personal device to record people while he was on duty, and for having a poor attitude towards customers.

Not all of Chiu’s close to 50,000 subscribers were critical, however. Some of his followers praised Chiu for being enthusiastic about his work.

composite picture showing Chiu on duty and off duty with bb gun.

More trouble ensued when Chiu responded to the public criticism by posting a video where he pointed a BB gun at the camera in a threatening manner. While pointing the gun, Chiu said “These little guys think they can hurt me just by writing some words. They really underestimate my strong mind.”

Critics responded by reporting Chiu to police and railway authorities.

Taiwan Railways stated yesterday, June 12, that passengers and members of the public have recently reported that the deputy station master of Chaozhou Station had a poor service attitude towards passengers while on duty, and posted relevant videos on the Internet that were recorded on his personal recorder while on duty. His words have seriously affected the company’s image, causing negative social perceptions and damaging the company’s reputation.

A committee was convened, and Chiu was issued two demerits, and a warning to correct his mistakes immediately, and improve his customer service attitude.

Taiwan Railways emphasized that in addition to handling various business operations in accordance with regulations, on-site personnel should also pay attention to service etiquette when facing passengers and the public, show full respect, and provide the best service to all passengers.

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